EN Problems and solutions - Revision history

Zorroargh at 11:27, 11 June 2018

2018-06-11T11:27:29Z

Xiombarg at 08:20, 15 October 2016

2016-10-15T08:20:05Z

Xiombarg: /* point_except handler4_common could not be located in the dynamic link library msvcrt.dll */

2016-10-14T08:27:20Z

‎point_except handler4_common could not be located in the dynamic link library msvcrt.dll

Xiombarg at 08:26, 14 October 2016

2016-10-14T08:26:55Z

Glorf: /* Player can't start client because to a wrong DLL */

2016-10-13T17:53:47Z

‎Player can't start client because to a wrong DLL

Glorf: /* What to check and to ask when a player has a problem */

2016-10-13T17:52:52Z

‎What to check and to ask when a player has a problem

Xiombarg at 17:44, 13 October 2016

2016-10-13T17:44:59Z

Xiombarg at 17:40, 13 October 2016

2016-10-13T17:40:49Z

Xiombarg at 17:40, 13 October 2016

2016-10-13T17:40:25Z

Xiombarg: /* Error 126 and an ATI/AMD card */

2016-10-13T17:33:40Z

‎Error 126 and an ATI/AMD card

← Older revision		Revision as of 11:27, 11 June 2018
Line 1:		Line 1:
		+	{{Migrated to\|:en:Problems and solutions}}
	=== What to check and to ask when a player has a problem ===		=== What to check and to ask when a player has a problem ===

← Older revision		Revision as of 08:20, 15 October 2016
Line 72:		Line 72:
	* Browse to C:\Windows\System32 folder and file this file dwmapi.dll		* Browse to C:\Windows\System32 folder and file this file dwmapi.dll
	* Rename this file from dwmapi.dll to dwmapi.dll_old		* Rename this file from dwmapi.dll to dwmapi.dll_old
		+
		+	=== Ryzom Installer can't run and displays an error message box ===
		+
		+	Ryzom Installer, after installing it, is using 32 bits DLLs in '''C:\Users\<login>\AppData\Local\Ryzom''' and Ryzom Installer from '''C:\Users\<login>\AppData\Local\Ryzom\ryzom_live''' should be in 64 bits if you chose a 64 bits client. After a patch, client is copying Ryzom Installer from '''C:\Users\<login>\AppData\Local\Ryzom\ryzom_live''' to '''C:\Users\<login>\AppData\Local\Ryzom''' and then DLLs in '''C:\Users\<login>\AppData\Local\Ryzom''' could be incompatible with the copied Ryzom Installer :( The temporary fix is to copy both msvcp100.dll, msvcr100.dll and ryzom_installer_qt_r.exe from '''C:\Users\<login>\AppData\Local\Ryzom\ryzom_live''' to '''C:\Users\<login>\AppData\Local\Ryzom'''.

@@ Line 68: / Line 68: @@
 === point_except handler4_common could not be located in the dynamic link library msvcrt.dll ===
-Error is *The procedure entry point_except handler4_common could not be located in the dynamic link library msvcrt.dll*, to fix it you need to :
+Error is ''The procedure entry point_except handler4_common could not be located in the dynamic link library msvcrt.dll'', to fix it you need to :
 * Browse to C:\Windows\System32 folder and file this file dwmapi.dll
 * Rename this file from dwmapi.dll to dwmapi.dll_old

← Older revision		Revision as of 08:26, 14 October 2016
Line 65:		Line 65:

	It means than the downloaded 7z file was incomplete and Ryzom Installer couldn't uncompress it. The best fix is to find the file in C:\Users\<login>\AppData\Local\Ryzom and to change its extension from .7z to .7z.part (just adding a .part). If you restart Ryzom Installer, it should try to resume the file. If it takes too long, you can download it manually (see error 307) and move it to C:\Users\<login>\AppData\Local\Ryzom.		It means than the downloaded 7z file was incomplete and Ryzom Installer couldn't uncompress it. The best fix is to find the file in C:\Users\<login>\AppData\Local\Ryzom and to change its extension from .7z to .7z.part (just adding a .part). If you restart Ryzom Installer, it should try to resume the file. If it takes too long, you can download it manually (see error 307) and move it to C:\Users\<login>\AppData\Local\Ryzom.
		+
		+	=== point_except handler4_common could not be located in the dynamic link library msvcrt.dll ===
		+
		+	Error is The procedure entry point_except handler4_common could not be located in the dynamic link library msvcrt.dll, to fix it you need to :
		+
		+	* Browse to C:\Windows\System32 folder and file this file dwmapi.dll
		+	* Rename this file from dwmapi.dll to dwmapi.dll_old

@@ Line 53: / Line 53: @@
 And relaunch Ryzom Installer, it should detect files and uncompress them :)
-=== Player can't start client because to a wrong DLL ===
+=== Player can't start client because of a wrong DLL ===
 * edit C:\Users\<login>\AppData\Local\Ryzom\ryzom_installer.ini, remove the directory after *source_directory=* to be sure, it won't copy again from old client
@@ Line 60: / Line 60: @@
 * put it to C:\Users\<login>\AppData\Local\Ryzom (don't uncompress it!)
 * restart Ryzom Installer
-* it should uncompress the new client and player should be able to patch and play
+* it should uncompress the new client and you should be able to patch and play after that
 === Error 6 ===
 It means than the downloaded 7z file was incomplete and Ryzom Installer couldn't uncompress it. The best fix is to find the file in C:\Users\<login>\AppData\Local\Ryzom and to change its extension from .7z to .7z.part (just adding a .part). If you restart Ryzom Installer, it should try to resume the file. If it takes too long, you can download it manually (see error 307) and move it to C:\Users\<login>\AppData\Local\Ryzom.

@@ Line 1: / Line 1: @@
 === What to check and to ask when a player has a problem ===
 * a screenshot of the error
-* what is their platform : Windows, Linux, OS X, 32 or 64 bits
+(if on windows)
 * screenshot of C:\Program Files (x86)\Ryzom
 * screenshot of C:\Users\<login>\AppData\Local\Ryzom

← Older revision		Revision as of 17:44, 13 October 2016
Line 60:		Line 60:
	* restart Ryzom Installer		* restart Ryzom Installer
	* it should uncompress the new client and player should be able to patch and play		* it should uncompress the new client and player should be able to patch and play
		+
		+	=== Error 6 ===
		+
		+	It means than the downloaded 7z file was incomplete and Ryzom Installer couldn't uncompress it. The best fix is to find the file in C:\Users\<login>\AppData\Local\Ryzom and to change its extension from .7z to .7z.part (just adding a .part). If you restart Ryzom Installer, it should try to resume the file. If it takes too long, you can download it manually (see error 307) and move it to C:\Users\<login>\AppData\Local\Ryzom.

@@ Line 35: / Line 35: @@
 To fix that you can manually download the required files :
-* Data : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live _data.7z/download
+* Data : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_data.7z/download
-* Windows 64 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live _client_win64.7z/download
+* Windows 64 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_win64.7z/download
-* Windows 32 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live _client_win32.7z/download
+* Windows 32 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_win32.7z/download
-* Linux 64 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live _client_linux64.7z/download
+* Linux 64 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_linux64.7z/download
-* Linux 32 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live _client_linux32.7z/download
+* Linux 32 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_linux32.7z/download
-* OS X client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live _client_osx.7z/download
+* OS X client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_osx.7z/download
 Data are always required and you need to download the right client.

← Older revision		Revision as of 17:40, 13 October 2016
Line 51:		Line 51:

	And relaunch Ryzom Installer, it should detect files and uncompress them :)		And relaunch Ryzom Installer, it should detect files and uncompress them :)
		+
		+	=== Player can't start client because to a wrong DLL ===
		+
		+	* edit C:\Users\<login>\AppData\Local\Ryzom\ryzom_installer.ini, remove the directory after source_directory= to be sure, it won't copy again from old client
		+	* remove completely all DLLs and EXEs in C:\Users\<login>\AppData\Local\Ryzom\ryzom_live
		+	* download the right client on SF (see Error 307)
		+	* put it to C:\Users\<login>\AppData\Local\Ryzom (don't uncompress it!)
		+	* restart Ryzom Installer
		+	* it should uncompress the new client and player should be able to patch and play

@@ Line 13: / Line 13: @@
 * (if they used a profile different of 0, replace the 0 by the right profile ID before)
-=== Error 126 and an ATI/AMD card ===
+=== Error 126 on an ATI/AMD card ===
 If a player with an ATI/AMD card has an error 126 when launching Ryzom or Configuration (it should only display the splash screen and then the error in a dialog), you need to go to C:\Windows\System32 and copy atio6axx.dll to atiogl64.dll After this change, Ryzom should launch :)