Difference between revisions of "EN Problems and solutions"
From Ryzom Forge Wiki
(Created page with "=== What to check and to ask when a player has a problem === * a screenshot of the error * what is their platform : Windows, Linux, OS X, 32 or 64 bits * screenshot of C:\Pro...") |
(→Error 126 and an ATI/AMD card) |
||
| Line 13: | Line 13: | ||
* (if they used a profile different of 0, replace the 0 by the right profile ID before) | * (if they used a profile different of 0, replace the 0 by the right profile ID before) | ||
| − | === Error 126 | + | === Error 126 on an ATI/AMD card === |
If a player with an ATI/AMD card has an error 126 when launching Ryzom or Configuration (it should only display the splash screen and then the error in a dialog), you need to go to C:\Windows\System32 and copy atio6axx.dll to atiogl64.dll After this change, Ryzom should launch :) | If a player with an ATI/AMD card has an error 126 when launching Ryzom or Configuration (it should only display the splash screen and then the error in a dialog), you need to go to C:\Windows\System32 and copy atio6axx.dll to atiogl64.dll After this change, Ryzom should launch :) | ||
Revision as of 18:33, 13 October 2016
Contents
What to check and to ask when a player has a problem
- a screenshot of the error
- what is their platform : Windows, Linux, OS X, 32 or 64 bits
- screenshot of C:\Program Files (x86)\Ryzom
- screenshot of C:\Users\<login>\AppData\Local\Ryzom
- screenshot of C:\Users\<login>\AppData\Local\Ryzom\ryzom_live
- (screenshot of another directory if they didn’t install Ryzom Installer in default directories)
- copy-paste of C:\Users\<login>\AppData\Local\Ryzom\ryzom_installer.ini
- copy-paste of C:\Users\<login>\AppData\Roaming\Ryzom\0\client.log
- copy-paste of C:\Users\<login>\AppData\Roaming\Ryzom\0\client.cfg
- screenshot of C:\Users\<login>\AppData\Roaming\Ryzom\0\user content
- (if they used a profile different of 0, replace the 0 by the right profile ID before)
Error 126 on an ATI/AMD card
If a player with an ATI/AMD card has an error 126 when launching Ryzom or Configuration (it should only display the splash screen and then the error in a dialog), you need to go to C:\Windows\System32 and copy atio6axx.dll to atiogl64.dll After this change, Ryzom should launch :)
Location of default files under all platforms
- Windows :
* C:\Users\<login>\AppData\Local\Ryzom * C:\Users\<login>\AppData\Roaming\Ryzom
- Linux :
* HOME/.local/share/Ryzom (both profiles (0, 1, 2, etc…) and servers (ryzom_live, ryzom_dev, etc…) are in the same directory)
- OS X :
* HOME/Library/Application Support/Ryzom (both profiles (0, 1, 2, etc…) and servers (ryzom_live, ryzom_dev, etc…) are in the same directory)
Error 307
It’s a problem with Sourceforge.
First you need to close Ryzom Installer.
To fix that you can manually download the required files :
- Data : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live _data.7z/download
- Windows 64 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live _client_win64.7z/download
- Windows 32 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live _client_win32.7z/download
- Linux 64 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live _client_linux64.7z/download
- Linux 32 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live _client_linux32.7z/download
- OS X client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live _client_osx.7z/download
Data are always required and you need to download the right client.
Then you move all these 7z files in :
- Windows : C:\Users\<login>\AppData\Local\Ryzom
- Linux : HOME/.local/share/Ryzom
- OS X: HOME/Library/Application Support/Ryzom
And relaunch Ryzom Installer, it should detect files and uncompress them :)
