What to check and to ask when a player has a problem
- a screenshot of the error
- what is their platform : Windows, Linux, OS X, 32 or 64 bits
- screenshot of C:\Program Files (x86)\Ryzom
- screenshot of C:\Users\<login>\AppData\Local\Ryzom
- screenshot of C:\Users\<login>\AppData\Local\Ryzom\ryzom_live
- (screenshot of another directory if they didn’t install Ryzom Installer in default directories)
- copy-paste of C:\Users\<login>\AppData\Local\Ryzom\ryzom_installer.ini
- copy-paste of C:\Users\<login>\AppData\Roaming\Ryzom\0\client.log
- copy-paste of C:\Users\<login>\AppData\Roaming\Ryzom\0\client.cfg
- screenshot of C:\Users\<login>\AppData\Roaming\Ryzom\0\user content
- (if they used a profile different of 0, replace the 0 by the right profile ID before)
Error 126 on an ATI/AMD card
If a player with an ATI/AMD card has an error 126 when launching Ryzom or Configuration (it should only display the splash screen and then the error in a dialog), you need to go to C:\Windows\System32 and copy atio6axx.dll to atiogl64.dll After this change, Ryzom should launch :)
Location of default files under all platforms
* C:\Users\<login>\AppData\Local\Ryzom
* C:\Users\<login>\AppData\Roaming\Ryzom
* HOME/.local/share/Ryzom (both profiles (0, 1, 2, etc…) and servers (ryzom_live, ryzom_dev, etc…) are in the same directory)
* HOME/Library/Application Support/Ryzom (both profiles (0, 1, 2, etc…) and servers (ryzom_live, ryzom_dev, etc…) are in the same directory)
Error 307
It’s a problem with Sourceforge.
First you need to close Ryzom Installer.
To fix that you can manually download the required files :
Data are always required and you need to download the right client.
Then you move all these 7z files in :
- Windows : C:\Users\<login>\AppData\Local\Ryzom
- Linux : HOME/.local/share/Ryzom
- OS X: HOME/Library/Application Support/Ryzom
And relaunch Ryzom Installer, it should detect files and uncompress them :)
Player can't start client because to a wrong DLL
- edit C:\Users\<login>\AppData\Local\Ryzom\ryzom_installer.ini, remove the directory after *source_directory=* to be sure, it won't copy again from old client
- remove completely all DLLs and EXEs in C:\Users\<login>\AppData\Local\Ryzom\ryzom_live
- download the right client on SF (see Error 307)
- put it to C:\Users\<login>\AppData\Local\Ryzom (don't uncompress it!)
- restart Ryzom Installer
- it should uncompress the new client and player should be able to patch and play