What to check and to ask when a player has a problem

• what is their platform : Windows, Linux, OS X, 32 or 64 bits
• a screenshot of the error

(if on windows)

• screenshot of C:\Program Files (x86)\Ryzom
• screenshot of C:\Users\<login>\AppData\Local\Ryzom
• screenshot of C:\Users\<login>\AppData\Local\Ryzom\ryzom_live
• (screenshot of another directory if they didn’t install Ryzom Installer in default directories)
• copy-paste of C:\Users\<login>\AppData\Local\Ryzom\ryzom_installer.ini
• copy-paste of C:\Users\<login>\AppData\Roaming\Ryzom\0\client.log
• copy-paste of C:\Users\<login>\AppData\Roaming\Ryzom\0\client.cfg
• screenshot of C:\Users\<login>\AppData\Roaming\Ryzom\0\user content
• (if they used a profile different of 0, replace the 0 by the right profile ID before)

Error 126 on an ATI/AMD card

If a player with an ATI/AMD card has an error 126 when launching Ryzom or Configuration (it should only display the splash screen and then the error in a dialog), you need to go to C:\Windows\System32 and copy atio6axx.dll to atiogl64.dll After this change, Ryzom should launch :)

Location of default files under all platforms

• Windows :

 * C:\Users\<login>\AppData\Local\Ryzom
 * C:\Users\<login>\AppData\Roaming\Ryzom

• Linux :

 * HOME/.local/share/Ryzom (both profiles (0, 1, 2, etc…) and servers (ryzom_live, ryzom_dev, etc…) are in the same directory)

• OS X :

 * HOME/Library/Application Support/Ryzom (both profiles (0, 1, 2, etc…) and servers (ryzom_live, ryzom_dev, etc…) are in the same directory)

Error 307

It’s a problem with Sourceforge.

First you need to close Ryzom Installer.

To fix that you can manually download the required files :

• Data : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_data.7z/download
• Windows 64 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_win64.7z/download
• Windows 32 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_win32.7z/download
• Linux 64 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_linux64.7z/download
• Linux 32 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_linux32.7z/download
• OS X client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_osx.7z/download

Data are always required and you need to download the right client.

Then you move all these 7z files in :

• Windows : C:\Users\<login>\AppData\Local\Ryzom
• Linux : HOME/.local/share/Ryzom
• OS X: HOME/Library/Application Support/Ryzom

And relaunch Ryzom Installer, it should detect files and uncompress them :)

Player can't start client because of a wrong DLL

• edit C:\Users\<login>\AppData\Local\Ryzom\ryzom_installer.ini, remove the directory after *source_directory=* to be sure, it won't copy again from old client
• remove completely all DLLs and EXEs in C:\Users\<login>\AppData\Local\Ryzom\ryzom_live
• download the right client on SF (see Error 307)
• put it to C:\Users\<login>\AppData\Local\Ryzom (don't uncompress it!)
• restart Ryzom Installer
• it should uncompress the new client and you should be able to patch and play after that

Error 6

It means than the downloaded 7z file was incomplete and Ryzom Installer couldn't uncompress it. The best fix is to find the file in C:\Users\<login>\AppData\Local\Ryzom and to change its extension from .7z to .7z.part (just adding a .part). If you restart Ryzom Installer, it should try to resume the file. If it takes too long, you can download it manually (see error 307) and move it to C:\Users\<login>\AppData\Local\Ryzom.

point_except handler4_common could not be located in the dynamic link library msvcrt.dll

Error is The procedure entry point_except handler4_common could not be located in the dynamic link library msvcrt.dll, to fix it you need to :

• Browse to C:\Windows\System32 folder and file this file dwmapi.dll
• Rename this file from dwmapi.dll to dwmapi.dll_old

Ryzom Installer can't run and displays an error message box

Ryzom Installer, after installing it, is using 32 bits DLLs in C:\Users\<login>\AppData\Local\Ryzom and Ryzom Installer from C:\Users\<login>\AppData\Local\Ryzom\ryzom_live should be in 64 bits if you chose a 64 bits client. After a patch, client is copying Ryzom Installer from C:\Users\<login>\AppData\Local\Ryzom\ryzom_live to C:\Users\<login>\AppData\Local\Ryzom and then DLLs in C:\Users\<login>\AppData\Local\Ryzom could be incompatible with the copied Ryzom Installer :( The temporary fix is to copy both msvcp100.dll, msvcr100.dll and ryzom_installer_qt_r.exe from C:\Users\<login>\AppData\Local\Ryzom\ryzom_live to C:\Users\<login>\AppData\Local\Ryzom.