Ryzom
Difference between revisions of "EN Problems and solutions"

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To fix that you can manually download the required files :
 
To fix that you can manually download the required files :
  
* Data : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live _data.7z/download
+
* Data : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_data.7z/download
* Windows 64 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live _client_win64.7z/download
+
* Windows 64 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_win64.7z/download
* Windows 32 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live _client_win32.7z/download
+
* Windows 32 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_win32.7z/download
* Linux 64 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live _client_linux64.7z/download
+
* Linux 64 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_linux64.7z/download
* Linux 32 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live _client_linux32.7z/download
+
* Linux 32 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_linux32.7z/download
* OS X client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live _client_osx.7z/download
+
* OS X client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_osx.7z/download
  
 
Data are always required and you need to download the right client.
 
Data are always required and you need to download the right client.

Revision as of 18:40, 13 October 2016

What to check and to ask when a player has a problem

  • a screenshot of the error
  • what is their platform : Windows, Linux, OS X, 32 or 64 bits
  • screenshot of C:\Program Files (x86)\Ryzom
  • screenshot of C:\Users\<login>\AppData\Local\Ryzom
  • screenshot of C:\Users\<login>\AppData\Local\Ryzom\ryzom_live
  • (screenshot of another directory if they didn’t install Ryzom Installer in default directories)
  • copy-paste of C:\Users\<login>\AppData\Local\Ryzom\ryzom_installer.ini
  • copy-paste of C:\Users\<login>\AppData\Roaming\Ryzom\0\client.log
  • copy-paste of C:\Users\<login>\AppData\Roaming\Ryzom\0\client.cfg
  • screenshot of C:\Users\<login>\AppData\Roaming\Ryzom\0\user content
  • (if they used a profile different of 0, replace the 0 by the right profile ID before)

Error 126 on an ATI/AMD card

If a player with an ATI/AMD card has an error 126 when launching Ryzom or Configuration (it should only display the splash screen and then the error in a dialog), you need to go to C:\Windows\System32 and copy atio6axx.dll to atiogl64.dll After this change, Ryzom should launch :)

Location of default files under all platforms

  • Windows :
 * C:\Users\<login>\AppData\Local\Ryzom
 * C:\Users\<login>\AppData\Roaming\Ryzom
  • Linux :
 * HOME/.local/share/Ryzom (both profiles (0, 1, 2, etc…) and servers (ryzom_live, ryzom_dev, etc…) are in the same directory)
  • OS X :
 * HOME/Library/Application Support/Ryzom (both profiles (0, 1, 2, etc…) and servers (ryzom_live, ryzom_dev, etc…) are in the same directory)

Error 307

It’s a problem with Sourceforge.

First you need to close Ryzom Installer.

To fix that you can manually download the required files :

Data are always required and you need to download the right client.

Then you move all these 7z files in :

  • Windows : C:\Users\<login>\AppData\Local\Ryzom
  • Linux : HOME/.local/share/Ryzom
  • OS X: HOME/Library/Application Support/Ryzom

And relaunch Ryzom Installer, it should detect files and uncompress them :)

Player can't start client because to a wrong DLL

  • edit C:\Users\<login>\AppData\Local\Ryzom\ryzom_installer.ini, remove the directory after *source_directory=* to be sure, it won't copy again from old client
  • remove completely all DLLs and EXEs in C:\Users\<login>\AppData\Local\Ryzom\ryzom_live
  • download the right client on SF (see Error 307)
  • put it to C:\Users\<login>\AppData\Local\Ryzom (don't uncompress it!)
  • restart Ryzom Installer
  • it should uncompress the new client and player should be able to patch and play