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| + | {{Migrated to|:en:Problems and solutions}} | ||
=== What to check and to ask when a player has a problem === | === What to check and to ask when a player has a problem === | ||
| + | * what is their platform : Windows, Linux, OS X, 32 or 64 bits | ||
* a screenshot of the error | * a screenshot of the error | ||
| − | + | (if on windows) | |
* screenshot of C:\Program Files (x86)\Ryzom | * screenshot of C:\Program Files (x86)\Ryzom | ||
* screenshot of C:\Users\<login>\AppData\Local\Ryzom | * screenshot of C:\Users\<login>\AppData\Local\Ryzom | ||
| Line 35: | Line 37: | ||
To fix that you can manually download the required files : | To fix that you can manually download the required files : | ||
| − | * Data : https://sourceforge.net/projects/ryzom/files/installer/ | + | * Data : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_data.7z/download |
| − | * Windows 64 bits client : https://sourceforge.net/projects/ryzom/files/installer/ | + | * Windows 64 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_win64.7z/download |
| − | * Windows 32 bits client : https://sourceforge.net/projects/ryzom/files/installer/ | + | * Windows 32 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_win32.7z/download |
| − | * Linux 64 bits client : https://sourceforge.net/projects/ryzom/files/installer/ | + | * Linux 64 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_linux64.7z/download |
| − | * Linux 32 bits client : https://sourceforge.net/projects/ryzom/files/installer/ | + | * Linux 32 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_linux32.7z/download |
| − | * OS X client : https://sourceforge.net/projects/ryzom/files/installer/ | + | * OS X client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_osx.7z/download |
Data are always required and you need to download the right client. | Data are always required and you need to download the right client. | ||
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And relaunch Ryzom Installer, it should detect files and uncompress them :) | And relaunch Ryzom Installer, it should detect files and uncompress them :) | ||
| + | |||
| + | === Player can't start client because of a wrong DLL === | ||
| + | |||
| + | * edit C:\Users\<login>\AppData\Local\Ryzom\ryzom_installer.ini, remove the directory after *source_directory=* to be sure, it won't copy again from old client | ||
| + | * remove completely all DLLs and EXEs in C:\Users\<login>\AppData\Local\Ryzom\ryzom_live | ||
| + | * download the right client on SF (see Error 307) | ||
| + | * put it to C:\Users\<login>\AppData\Local\Ryzom (don't uncompress it!) | ||
| + | * restart Ryzom Installer | ||
| + | * it should uncompress the new client and you should be able to patch and play after that | ||
| + | |||
| + | === Error 6 === | ||
| + | |||
| + | It means than the downloaded 7z file was incomplete and Ryzom Installer couldn't uncompress it. The best fix is to find the file in C:\Users\<login>\AppData\Local\Ryzom and to change its extension from .7z to .7z.part (just adding a .part). If you restart Ryzom Installer, it should try to resume the file. If it takes too long, you can download it manually (see error 307) and move it to C:\Users\<login>\AppData\Local\Ryzom. | ||
| + | |||
| + | === point_except handler4_common could not be located in the dynamic link library msvcrt.dll === | ||
| + | |||
| + | Error is ''The procedure entry point_except handler4_common could not be located in the dynamic link library msvcrt.dll'', to fix it you need to : | ||
| + | |||
| + | * Browse to C:\Windows\System32 folder and file this file dwmapi.dll | ||
| + | * Rename this file from dwmapi.dll to dwmapi.dll_old | ||
| + | |||
| + | === Ryzom Installer can't run and displays an error message box === | ||
| + | |||
| + | Ryzom Installer, after installing it, is using 32 bits DLLs in '''C:\Users\<login>\AppData\Local\Ryzom''' and Ryzom Installer from '''C:\Users\<login>\AppData\Local\Ryzom\ryzom_live''' should be in 64 bits if you chose a 64 bits client. After a patch, client is copying Ryzom Installer from '''C:\Users\<login>\AppData\Local\Ryzom\ryzom_live''' to '''C:\Users\<login>\AppData\Local\Ryzom''' and then DLLs in '''C:\Users\<login>\AppData\Local\Ryzom''' could be incompatible with the copied Ryzom Installer :( The temporary fix is to copy both msvcp100.dll, msvcr100.dll and ryzom_installer_qt_r.exe from '''C:\Users\<login>\AppData\Local\Ryzom\ryzom_live''' to '''C:\Users\<login>\AppData\Local\Ryzom'''. | ||
Migration
Please use the migrated document at URL shown below.
(if on windows)
If a player with an ATI/AMD card has an error 126 when launching Ryzom or Configuration (it should only display the splash screen and then the error in a dialog), you need to go to C:\Windows\System32 and copy atio6axx.dll to atiogl64.dll After this change, Ryzom should launch :)
* C:\Users\<login>\AppData\Local\Ryzom * C:\Users\<login>\AppData\Roaming\Ryzom
* HOME/.local/share/Ryzom (both profiles (0, 1, 2, etc…) and servers (ryzom_live, ryzom_dev, etc…) are in the same directory)
* HOME/Library/Application Support/Ryzom (both profiles (0, 1, 2, etc…) and servers (ryzom_live, ryzom_dev, etc…) are in the same directory)
It’s a problem with Sourceforge.
First you need to close Ryzom Installer.
To fix that you can manually download the required files :
Data are always required and you need to download the right client.
Then you move all these 7z files in :
And relaunch Ryzom Installer, it should detect files and uncompress them :)
It means than the downloaded 7z file was incomplete and Ryzom Installer couldn't uncompress it. The best fix is to find the file in C:\Users\<login>\AppData\Local\Ryzom and to change its extension from .7z to .7z.part (just adding a .part). If you restart Ryzom Installer, it should try to resume the file. If it takes too long, you can download it manually (see error 307) and move it to C:\Users\<login>\AppData\Local\Ryzom.
Error is The procedure entry point_except handler4_common could not be located in the dynamic link library msvcrt.dll, to fix it you need to :
Ryzom Installer, after installing it, is using 32 bits DLLs in C:\Users\<login>\AppData\Local\Ryzom and Ryzom Installer from C:\Users\<login>\AppData\Local\Ryzom\ryzom_live should be in 64 bits if you chose a 64 bits client. After a patch, client is copying Ryzom Installer from C:\Users\<login>\AppData\Local\Ryzom\ryzom_live to C:\Users\<login>\AppData\Local\Ryzom and then DLLs in C:\Users\<login>\AppData\Local\Ryzom could be incompatible with the copied Ryzom Installer :( The temporary fix is to copy both msvcp100.dll, msvcr100.dll and ryzom_installer_qt_r.exe from C:\Users\<login>\AppData\Local\Ryzom\ryzom_live to C:\Users\<login>\AppData\Local\Ryzom.