(→What to check and to ask when a player has a problem) |
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=== What to check and to ask when a player has a problem === | === What to check and to ask when a player has a problem === | ||
+ | * what is their platform : Windows, Linux, OS X, 32 or 64 bits | ||
* a screenshot of the error | * a screenshot of the error | ||
− | + | (if on windows) | |
* screenshot of C:\Program Files (x86)\Ryzom | * screenshot of C:\Program Files (x86)\Ryzom | ||
* screenshot of C:\Users\<login>\AppData\Local\Ryzom | * screenshot of C:\Users\<login>\AppData\Local\Ryzom |
(if on windows)
If a player with an ATI/AMD card has an error 126 when launching Ryzom or Configuration (it should only display the splash screen and then the error in a dialog), you need to go to C:\Windows\System32 and copy atio6axx.dll to atiogl64.dll After this change, Ryzom should launch :)
* C:\Users\<login>\AppData\Local\Ryzom * C:\Users\<login>\AppData\Roaming\Ryzom
* HOME/.local/share/Ryzom (both profiles (0, 1, 2, etc…) and servers (ryzom_live, ryzom_dev, etc…) are in the same directory)
* HOME/Library/Application Support/Ryzom (both profiles (0, 1, 2, etc…) and servers (ryzom_live, ryzom_dev, etc…) are in the same directory)
It’s a problem with Sourceforge.
First you need to close Ryzom Installer.
To fix that you can manually download the required files :
Data are always required and you need to download the right client.
Then you move all these 7z files in :
And relaunch Ryzom Installer, it should detect files and uncompress them :)
It means than the downloaded 7z file was incomplete and Ryzom Installer couldn't uncompress it. The best fix is to find the file in C:\Users\<login>\AppData\Local\Ryzom and to change its extension from .7z to .7z.part (just adding a .part). If you restart Ryzom Installer, it should try to resume the file. If it takes too long, you can download it manually (see error 307) and move it to C:\Users\<login>\AppData\Local\Ryzom.