Ryzom
EN Problems and solutions

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Revision as of 18:33, 13 October 2016 by Xiombarg (talk | contribs) (Error 126 and an ATI/AMD card)
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What to check and to ask when a player has a problem

  • a screenshot of the error
  • what is their platform : Windows, Linux, OS X, 32 or 64 bits
  • screenshot of C:\Program Files (x86)\Ryzom
  • screenshot of C:\Users\<login>\AppData\Local\Ryzom
  • screenshot of C:\Users\<login>\AppData\Local\Ryzom\ryzom_live
  • (screenshot of another directory if they didn’t install Ryzom Installer in default directories)
  • copy-paste of C:\Users\<login>\AppData\Local\Ryzom\ryzom_installer.ini
  • copy-paste of C:\Users\<login>\AppData\Roaming\Ryzom\0\client.log
  • copy-paste of C:\Users\<login>\AppData\Roaming\Ryzom\0\client.cfg
  • screenshot of C:\Users\<login>\AppData\Roaming\Ryzom\0\user content
  • (if they used a profile different of 0, replace the 0 by the right profile ID before)

Error 126 on an ATI/AMD card

If a player with an ATI/AMD card has an error 126 when launching Ryzom or Configuration (it should only display the splash screen and then the error in a dialog), you need to go to C:\Windows\System32 and copy atio6axx.dll to atiogl64.dll After this change, Ryzom should launch :)

Location of default files under all platforms

  • Windows :
 * C:\Users\<login>\AppData\Local\Ryzom
 * C:\Users\<login>\AppData\Roaming\Ryzom
  • Linux :
 * HOME/.local/share/Ryzom (both profiles (0, 1, 2, etc…) and servers (ryzom_live, ryzom_dev, etc…) are in the same directory)
  • OS X :
 * HOME/Library/Application Support/Ryzom (both profiles (0, 1, 2, etc…) and servers (ryzom_live, ryzom_dev, etc…) are in the same directory)

Error 307

It’s a problem with Sourceforge.

First you need to close Ryzom Installer.

To fix that you can manually download the required files :

Data are always required and you need to download the right client.

Then you move all these 7z files in :

  • Windows : C:\Users\<login>\AppData\Local\Ryzom
  • Linux : HOME/.local/share/Ryzom
  • OS X: HOME/Library/Application Support/Ryzom

And relaunch Ryzom Installer, it should detect files and uncompress them :)